Review websites are useful signals, not scientific surveys. Angry customers are more likely to post. Happy deliveries often disappear quietly into the kitchen. So this page reports the numbers and recurring themes — without pretending they represent every LBC customer.
Trustpilot displayed 1.2/5 from 639 reviews, with 93% shown as one-star when checked on 19 September 2026.
TrustpilotTrustpilot itself says the company has not invited reviews and that the reviews may not be representative.
ProductReview.com.au displayed 1.1/5 from 14 reviews. That is too small and self-selected to describe all Australian LBC customers.
ProductReviewAcross current review platforms, recurring complaints include late deliveries, missed pickups, unclear tracking information and difficulty obtaining useful support.
Review sampleThis is a thematic summary of user-submitted opinions, not a finding that these problems occur on every shipment.
Three sentences. Infinite emotional range.
This is a joke about a familiar customer-service pattern, not a quote attributed to a particular LBC employee.
Trustpilot also carries positive reviews, including customers describing fast or reliable delivery. They are a small minority in the current visible dataset.
TrustpilotThe BBB profile for LBC Mabuhay USA Corporation displayed an F rating and 15 complaints over the previous three years, all shown as unanswered at the time checked.
BBB profileThis is one US entity/profile. It should not be generalised to every LBC operation worldwide.
Without knowing the total number of successful and unsuccessful shipments represented, review counts cannot produce a true failure rate.
Even a biased sample can identify recurring areas customers care about: visibility, reliability, communication and resolution when something goes wrong.
The more useful question is: what can a company learn when the same themes keep appearing in public?